Our Services

Brand Experience (BX) is the snapshot of how customers interact with your brand, not just in isolated moments but across their entire journey.

Customer Research

Customer Research

01


Understand your future market customer’s expectations & desires.

Expansion strategy

Expansion Strategy

02


Create clarity on your unique value proposition in the desired market.

Deployment

03


Identify where to invest your time & money and help create digital & physical assets.

Assuming you know your prospective customers' needs & desires could end up being your biggest business vulnerability.

We get invested

Ellie and Maddie are specialists in Brand Experience, grounded in brand strategy, CX design, and digital & content creation.

We come face to face with your customers, putting ourselves in their shoes to truly grasp their desires, needs, and how your offering can enhance their lives.

We take a hands-on approach empowering you to make informed decisions, ensuring valuable return on investment.

Ellie Richards
BX Designer & Strategist

Ellie is the creative force behind unforgettable brand experiences and visionary brand strategy. As a Brand Experience Strategist and Customer Experience Designer with a creative background, Ellie crafts immersive narratives that captivate and resonate.

With a keen understanding of market dynamics and a strategic mindset, Ellie guides brands towards success, ensuring every brand element contributes to a cohesive and impactful story.

Maddie Blackwell
Lead CX Strategist

Maddie is passionate about organisations creating personalised, memorable and engaging experiences. To do this, it's crucial to develop empathy and gain insight into their customers. 

She combines a thorough comprehension of customers' needs, behaviours, and feelings within the business context, to design solutions that accomplish wider strategic goals. Her particular expertise lies in driving the process of integrating customer insights to create a strategic action plan, complete with a roadmap, to help organisations reach their goals. She provides clear and actionable plans for moving forward.

SPECIALITIES

  • Design Strategy

    Discovery & Immersion

    Customer Research & Testing

  • Brand platform & Identity

    Visual language

    Physical & digital assets

  • Creative Direction

    UX & UI Design

    Creative Design

    Production

    Illustration